LiveAgent is a complete help desk that brings all your support tickets into one dashboard so you can provide better customer service and be more efficient.
In your LiveAgent dashboard, you’ll have multi-channel support for email, live chat (customizable LiveAgent widget), voice, and social pages.
Yes, you read right. LiveAgent gives you access to real-time chat that will not only let you communicate with visitors but will also show you how many site visitors you have and where they are coming from.
And LiveAgent has the fastest chat widget, with chat displayed speeds at 2.5 seconds! (Most other widgets come in around 5 seconds.)
You can filter and prioritize your dashboard to stay on top of what matters most.
All the conversations that come rolling in will be turned into tickets that can be assigned, merged, split, and tagged.
This new streamlined ticket process will result in a better experience for you and your customers.
Lifetime Access to LiveAgent
LiveAgent has a built-in CRM that lets you store customer info and previous ticket history. (There’s even the ability to load more data from external CRMs/sources with API.)
You’ll also have a support portal where your customers can find answers to questions when you’re not around. (You can even quickly link to articles while in a chat!)
And when you are around, you can decide what categories you are available to respond to. For example, if you want to only answer email tickets and your partner only wants to answer social media tickets, you can do that.
In addition, LiveAgent lets you generate info on your team like time spent on LiveAgent, number of tickets resolved, and other brag-worthy stats.
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