Gyde is a platform for building a multilingual, in-app knowledge base to educate users, boost retention, and reduce support tickets.
With Gyde, you can build in-app knowledge bases that help users resolve issues and learn how to use features—no coding required!
You’ll be able to arrange help articles into categories, so it’s easier for users to find what they’re looking for.
Plus, you can integrate with Zapier and Pabbly Connect to trigger workflows for new feedback you receive on help articles.
Give users access to a help center that’s fully integrated with your app.
Gyde lets you import help articles from Intercom, Zendesk, Freshdesk, and Confluence, so you don’t need to start from scratch.
And if you want to write a brand new article, you’ve got access to a Medium-style editor that’s super user-friendly.
It’s easy to add hyperlinks, bullet points, social media RSS feeds, and video-based tutorials to your support docs.
And you can even create contextual content that only shows up when users are on a particular page or have specific roles.
Create content that only shows up for users on a particular page or with specific roles.
Got a global audience? Gyde automatically translates your help articles into any supported language.
Whether users speak Spanish, Dutch, or Polish, they’ll be able to find the right support in their native tongue.
That way, you can to cut down on support tickets and help folks feel more confident when they’re using your product.
Automatically translate your help content into any supported language.
Best of all, Gyde gives you access to analytics on user behavior—like their most-viewed articles, the features they use, and where they get stuck.
That means you’ll be able to anticipate their exact needs and offer immediate solutions from the moment they onboard.
This platform also keeps tabs on monthly active users, which you can compare against your other tracking tools.
See how users are interacting with your help articles over time.
It’s hard to help users understand your product when you’re stuck manually responding to every single support issue. (“Your call is important to us. I promise.”)